Frequently Asked Questions
Everything you need to know about shopping at THE SHOP YOHJI YAMAMOTO
Which payment methods are accepted?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific payment methods such as Alipay and UnionPay.
How long does international shipping take?
Orders are typically processed within 2-4 business days. International shipping via DHL or EMS generally takes 3-7 business days depending on the destination country.
What is your return policy?
We accept returns within 14 days of delivery, provided the items are in their original condition with all tags and packaging intact. Please note that certain limited-edition items may be final sale.
Are customs duties and taxes included in the price?
For most regions, duties and taxes are calculated at checkout. However, depending on your shipping destination, you may be responsible for paying import duties directly to the courier upon arrival.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.
Are the products sold on THE SHOP authentic?
Yes, THE SHOP YOHJI YAMAMOTO is the official online store. All products are 100% authentic and shipped directly from our authorized distribution centers.